Privacy Policy

Privacy Policy

Effective Date: May 2025

This Privacy Policy describes how Housing Capital Group (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use our website: www.housingcapitalgroup.com.

We are committed to safeguarding your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Housing Capital Group is registered in England and Wales with company number 14739265.
Registered address: 55 Loudoun Road, London, NW8 0DL
Email: [email protected]
Phone: 020 7328 0000

2. Information We Collect

We may collect and process the following types of personal data:

Contact Information – such as your name, email address, and telephone number.

Technical Information – including your IP address, browser type and version, operating system, and information about how you use our site.

Usage Data – pages visited, time spent on pages, clicks, and other analytical data.

Marketing Preferences – if you opt in to receive marketing communications from us.

We do not knowingly collect personal data from children under the age of 13.

3. How We Use Your Information

We use your data for the following purposes:

To operate, maintain and improve our website.

To communicate with you, including responding to your enquiries.

To provide you with updates and information you have requested.

For internal record keeping and regulatory compliance.

To send marketing materials (where you have given consent).

4. Legal Bases for Processing

We rely on one or more of the following legal bases to process your personal data:

Your consent

The performance of a contract

Compliance with legal obligations

Our legitimate interests, including improving our website and communications

5. Sharing Your Information

We may share your data with trusted third-party service providers who help us operate our website or deliver our services. We will only share the minimum necessary data and ensure it is used solely for the intended purpose.

We may also disclose your information where required by law or in connection with legal proceedings.

We do not sell your personal data to third parties.

6. International Transfers

If your data is transferred outside the UK, we will ensure appropriate safeguards are in place, such as approved contractual clauses or certifications to ensure your data remains protected.

7. Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected, or as required by legal or regulatory obligations.

8. Your Rights

You have the right to:

Access the personal data we hold about you

Request correction of inaccurate or incomplete data

Request deletion of your data (where applicable)

Object to or restrict processing

Withdraw your consent (where applicable)

Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us at [email protected].

9. Cookies

We use cookies and similar technologies to improve user experience and analyse traffic on our site. For more information, please refer to our separate Cookie Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any significant changes will be posted on this page and, where appropriate, notified to you via email.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Housing Capital Group
55 Loudoun Road, London, NW8 0DL
Email: [email protected]
Phone: 020 7328 0000